Shipping Policy

SKRMOD Shipping Policy

1. Global Shipping & Warehouse Network

We are proud to offer worldwide shipping. To serve our global customers efficiently and flexibly, we operate our own factory and warehouse in China, as well as a self-built warehouse in the United States.

Order Definitions:

  • US Orders: Ship to addresses within the United States, including Hawaii.

  • International Orders: Ship to all other destinations outside the United States.

Inventory Flexibility: Final shipping origin is determined by real-time stock levels. While we aim to ship US Orders from our US warehouse and International Orders from China, exceptions may occur to fulfill your order fastest. If a product is "In Stock," inventory is available in at least one of our warehouses.

2. Order Processing & Shipping by Order Type

2.1. US Orders (Shipping to U.S. addresses, including Hawaii)

  • Stock in US Warehouse: Items will ship within 1-3 business days, and the tracking number will be uploaded promptly.

  • Stock in China Warehouse: Items require transfer from China via air freight (typically 5-9 business days), subject to customs inspection delays. After arrival in the US, items are delivered via carriers like USPS or UPS. For special products, alternative methods (e.g., sea freight or direct shipment from China) may be used as applicable.

2.2. International Orders (Shipping to destinations outside the U.S.)

  • Processing Time: Orders are typically processed and shipped within 1-3 business days. Under optimal conditions, orders may be handed over to the carrier on the same day if processed before the daily cut-off time of 4:00 PM Beijing Time (UTC+8). Orders placed after this time, as well as those received on weekends, will be scheduled for processing on the next business day. In the rare event that additional processing time is required, we will proactively notify you via email or official announcement.

  • Shipping Origin: Orders will be fulfilled from the warehouse that enables the optimal delivery for your order, which, in most cases, is our China warehouse. In rare instances, orders may be fulfilled from our US warehouse based on inventory location.

  • Couriers: We partner with first-class couriers (e.g., UPS, DHL, DPD, FedEx) and select the optimal service for your destination.

  • Tracking Number: After we hand over your package to the carrier, it requires time for the carrier's internal processing and customs declaration review. The active tracking number is usually provided within an additional 1-3 business days. We will upload it to our system immediately upon receipt, and you will receive an automatic email notification with the active tracking link.

3. Costs, Taxes & Duties

  • US Orders: Shipments from our US warehouse generally do not incur import duties. For any packages shipped directly from China, the customer is responsible for paying any applicable import duties, which are not included in the product or shipping cost. We will communicate this in advance if applicable.

  • International Orders: The customer is solely responsible for all customs duties, taxes, and fees imposed by their local country. These are not included in the product price or shipping cost.

  • Important For All Orders: If the package is held, returned, or otherwise disposed of by customs due to the recipient's failure to pay required import duties, refusal to accept the package, or any other reason attributable to the recipient, the customer shall be solely responsible for all resulting costs and losses. These costs may include but are not limited to customs handling fees, demurrage charges, loss of the package, return shipping fees, disposal fees, and other related expenses. The total amount of these costs will be deducted from the total order amount.

4. Tracking & Customer Service

Once your order is shipped, you will receive email notifications to keep you informed.

  • For US Orders shipping from our US warehouse, you will receive a shipment confirmation email shortly after dispatch, and the tracking number is typically active within 1-3 business days.

  • For International Orders and US Orders shipping directly from China: Please note that the tracking number may take an additional 1-3 business days to become available. Once it's available, we will upload it and you will receive a second email with the active tracking link.

You can also view all order details and the latest tracking information by logging into your account on our official website. For any questions, please click the chat icon on our website to contact our customer service team.

Common Shipping Issues

1. Change of Address

  • Before Shipment: For International Orders and US Orders shipping directly from China, address modifications can be requested before the package is handed over to the carrier. You may contact us to check if a modification is still possible; however, please be aware that changes are often difficult to accommodate at this stage. If approved, address changes may incur additional fees (e.g., modification fees, remote area fees), which are the customer's responsibility.

  • After Shipment: It is difficult to change the address once the package is with the carrier. We will try to assist by submitting a request to the carrier on your behalf; however, this is often inefficient, not guaranteed, and SKRMOD shall not be held responsible for the outcome of such requests. We recommend that you contact your local post office directly to attempt an address change. Any additional fees incurred are the customer's responsibility.

2. Lost or Stolen Packages

  • Marked as "Delivered": If the tracking status shows "Delivered" but you cannot locate the package, please check with neighbors and your local post office. SKRMOD is not responsible for packages marked as "delivered" and does not offer refunds or replacements in these cases.

  • No Tracking Updates:

    • If tracking does not update, please wait, as carriers sometimes miss scans. Updates often appear at the next scanning point.

    • If tracking remains stagnant for 15 business days, please contact us. We will follow up with the carrier on your behalf.

  • Confirmed Lost in Transit: All orders are insured. If the carrier confirms the package is lost, SKRMOD will file a claim with them on your behalf. Upon successful claim approval, we will promptly ship a replacement.

  • Important: If a customer files a shipping claim directly with the carrier without prior authorization from SKRMOD, we will be unable to provide a refund, replacement, or any further assistance with that claim.

3. Returns/Cancellations
For our full policy on returns, exchanges, and order cancellations, please click here to review our Returns & Cancellation & Refunds Policy.

SKRMOD
2025/10/19