We have our own factory in China, as well as a Chinese warehouse and a self - built warehouse in the United States. Therefore, our shipments are divided into two types.
Except for products with special instructions, the following general situations can be referred to:
US ORDERS
After the factory completes production, the products will be placed in the Chinese warehouse for unified management. When we officially start selling, a certain amount of inventory will be transported to the US warehouse. Then, the products will be shipped from the US warehouse to customers with US orders.
- If "Buy it now" is displayed, it means there is available stock and the product will be shipped from the US warehouse within 1 - 3 working days. (Note that the warehouse is not operational on weekends, and shipments will be delayed until Monday.)
- If "Pre-Order" is displayed, it means that there is stock in the Chinese warehouse, but not in the US warehouse. You need to wait for us to transfer goods from China. The specific transfer time varies according to different transportation methods (details are described below). For special orders (such as the Black Knight), there is a chance of direct shipment from China depending on the situation.
- "Sold Out"：If you encounter "sold out", it means that there is no stock in the Chinese warehouse either, and in this case, you cannot place an order.
The ways to transport pre - sold products to the US warehouse:
Generally, air freight is used. If the products are large in volume and heavy (such as swingarm, front fender), sea freight is required. Air freight usually takes about 5 - 10 days for transportation, and sea freight usually takes about 45 - 60 days. It will be affected by factors such as customs, delivery, weather, and whether the carrier is overstocked.
INTERNATIONAL ORDERS
Countries included:
- Countries other than the United States, including Canada, Australia, New Zealand, European countries, the United Arab Emirates, etc. Currently, business operations in China and Southeast Asian countries are not carried out.
Shipping Time:
Ship directly from China.
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- "Buy It Now" or "Pre-Sale"：Most of the products that can be ordered are in stock, whether they are in the "buy it now" or "pre-sale" status.
- "Sold Out"：If you encounter "sold out", it means that there is no stock in the Chinese warehouse either, and in this case, you cannot place an order.
Shipping Channels (Courier Companies):
- We generally use first-class courier companies to ensure that the packages are safely delivered to you. Currently, we have relatively more cooperation with companies such as UPS, DHL, DPD, FedEx, etc. Adjustments will be made according to the situations of different countries.
Freight Price Issue:
- The freight for some countries is relatively high because these regions are remote areas (such as Sweden and Switzerland). You can try to use the method of picking up the goods in neighboring countries to reduce the freight cost.
- For European countries, you can provide a personal tax number to change to a cheaper shipping channel, thereby reducing the freight cost. However, this is not recommended as the risk of losing the package is relatively high.
Tracking Number Upload Time:
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The tracking number will take a few days to be available. It takes time to declare information and for the other party to review. We will upload the tracking number at that time, and the system will also automatically send you an email to inform you.
Tariff Issue:
- The price does not include tariffs. After the goods arrive at the customs of your country, you need to pay the tax before the goods will be delivered to you. Otherwise, additional fees (such as demurrage fees, return fees, etc.) will be incurred if the time limit is exceeded. We will also send an email to remind you. Please pay attention to check the relevant email information.
- The tariff can be paid through the official website of the express company. If you encounter any problems, you can contact us.
- If the goods are returned due to failure to pay the tax in a timely manner, the additional costs will be borne by the buyer.