RETURN / REFUND POLICY

Returns & Refunds Policy

Before Requesting Returns/Exchanges:

  1. All returns must be pre-approved by SKRMOD.

  2. Time Limit:

    • Unused items: Return requests must be submitted within 7 days from the carrier's recorded delivery date.

  3. Product Condition:

    • Must be in original state: uninstalled, unused, with tags, and in original packaging.

  4. Proof of Purchase Required:

    • Contact us via your purchase account.

    • Provide order screenshot showing order number (e.g., #skrmod8888).

Common Cases

  1. Damaged/Wrong Items:

    • Inspect immediately upon delivery.

    • Contact us within 7 days from the carrier's recorded delivery date.

  2. Address Changes:

    • Before shipping: Address modifications may incur extra fees.

    • After shipping:

      • We cannot change addresses. Contact your local post office.

      • Return shipping costs are buyer’s responsibility.

  3. Exchanges:

    • Return original item at your own cost (no prepaid labels).

    • Additional shipping fee applies for resending.

    • Processing time: ~3 business days after inspection.

  4. Product Issues:

    • Provide video/photo evidence.

    • Contact us via:

    • Do NOT return items without approval – we are not responsible for lost packages.

Refund Deductions

  1. Non-defective Returns:

    • If received items are damaged:

      • Deduction up to 100% of order value.

  2. Approval Notice:

    • Refund status will be notified after inspection.

  3. Non-refundable Costs:

    • Original shipping fees

    • Taxes

  4. Platform Processing Fee:

    • Up to 10% (charged by the platform).

    • Defective items: Store credit compensation may apply.

  5. Refund Time:

    • Allow additional time for your bank/card issuer to process.

 

SKRMOD
2025/03/12