Returns & Cancelation & Refunds Policy

Returns & Cancelation & Refunds Policy

Before Requesting Returns/Exchanges:

  1. All returns must be pre-approved by SKRMOD. If the goods are returned without permission, the purchaser shall be responsible for any resulting losses.

    Once your return is approved, we will provide you with the official return shipping address. Please ensure you use this specific address for your shipment. Returns that are shipped to any other address will not be accepted, and will significantly delay your refund processing.

  2. Important Notice Regarding Cancellation Fees: Please be aware that a 5-10% platform processing fee is non-refundable in ALL cancellation cases, even if the order is canceled before shipment. This fee is charged by the payment/platform gateway and will be deducted from your refund.

  3. Time Limit:

    • Not shipped: Can cancel the order. 
      Please note: Upon cancellation, the original shipping fee (if any) will be refunded, but a 5-10% platform processing fee will be non-refundable and deducted from your payment.

    • Shipped and in transit：Cancellation is not possible. You need to wait until the goods are returned to the warehouse before a return and refund can be processed. The shipping costs incurred will be borne by the buyer.

    • Delivered:
      • Return/Exchange without reasons within 7 days：
        Return requests must be submitted within 7 days from the carrier's recorded delivery date.
      • If it is a product with installation problems, an application needs to be submitted within 15 days.

  4. Product Condition:

    • Return/Exchange without reasons within 7 days:

      • Must be in original state: uninstalled, no sign of installation，with tags, and in original packaging.

      • If received items are damaged: A restocking fee of up to 50% needs to be deducted. 

    • Damaged/Wrong Items:

      • Inspect immediately upon delivery.

      • Contact us within 7 days from the carrier's recorded delivery date.

  5. Proof of Purchase Required:

    • Contact us via your purchase account.

    • Provide order screenshot showing order number (e.g., #skrmod8888).

Common Cases

  1. Address Changes:

    • Before shipping: Address modifications may incur extra fees.

    • After shipping:

      • Address changes cannot be guaranteed. For the fastest resolution, please contact your local post office directly.

      • We can assist by submitting a carrier request, but any fees and the final outcome are the buyer's responsibility.

      • Unsuccessful changes will result in buyer-bearing return shipping costs.

  2. Exchanges:

    • Return original item at your own cost (no prepaid labels).

    • Additional shipping fee applies for resending. (Please contact via private message)

    • Processing time: ~3 business days after inspection.

  3. Defective Product:

    • If it is a product with installation problems, an application needs to be submitted within 15 days. 

    • Provide video/photo evidence. If valid evidence cannot be provided, after-sales processing cannot be carried out.

    • Contact us via:

    • Do NOT return items without approval – we are not responsible for lost packages.

Refund Deductions

  1. Non-defective Returns:

    • If received items are damaged: A restocking fee of up to 50% needs to be deducted. 

  2. Approval Notice:

    • Refund status will be notified after inspection.

  3. Non-refundable Costs:

    • Original shipping fees (Can be refunded if not shipped)

    • Taxes. (Applicable even if canceled prior to shipment.)

  4. Platform Processing Fee:

    • 5-10% (charged by the platform). Applicable even if canceled prior to shipment.

    • Defective Product: Store credit compensation may apply.

      • For verified defective items, our primary solution is to provide compensation via store credit. In specific circumstances, we may evaluate the situation and discuss alternative resolution options on a case-by-case basis.

      • Credit expiration: 180 days (non-extendable, non-redeemable for cash)

  5. Refund Time:

    • Processing time: ~3 business days after inspection.

    • Arrival time: Allow additional time for your bank/card issuer to process.

 

SKRMOD
2025/10/19